Request for product return shall be accepted only if the product is damaged or when a wrong product has been shipped, and are done free of cost. In such a case, the buyer can either
- wait for re-shipment OR replacement of the product
- request for payment refund
You should raise a ticket within 3 days from the date of delivery. The details of the return (Order number and Reason for Return) should be clearly mentioned in the ticket.
Please Note – Refund is usually initiated within 3 business days from the date of receiving the request and authorization of the refund.
Guidelines for a Valid Return
- Product & Accessories, if any, should be in original condition
- The seal should not be open
- Tags should be retained and returned
We understand how much you value your every purchase, and therefore, we are committed to make your shopping experience a delightful one. All products sold on Aqua Club Online are 100% genuine.
Request for Refund shall be accepted only if the product is damaged or when a wrong product has been shipped.
Mode of Refund
For both, returned products (i.e. wrong product delivered or damaged products are received by the customer) and canceled orders, the refund is credited on the payment instrument used for making the payment while placing the order.
Please Note – Refund is usually initiated within 3 business days from the date of receiving the request and authorization of the refund. But the customer’s issuing bank might take 5-7 working days.
Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways etc.