Returns, Refunds & Cancellation Policy

Cancellation Policy

Once an order has been placed, cancellation requests are subject to the order status and may not be possible once the order has been packed or dispatched.

For Cash on Delivery (COD) orders, Aqua Club Online collects a 20% advance payment at the time the order is placed. If the customer cancels a COD order after placing it, this 20% advance payment is non-refundable. The advance helps cover order processing, payment-related, and operational costs.

This non-refundable COD advance does not apply if Aqua Club Online is unable to fulfil the order, including due to stock unavailability or an inability to supply the ordered product. In such cases, the advance payment will be refunded in full.

To request an order cancellation, please contact our team by phone at +91-89518 32552 to discuss your order and cancellation request.

Mode of Refund

For eligible cancellations initiated by Aqua Club Online, including cancellations due to stock unavailability or inability to fulfil an order, the refund amount will be credited to the same payment instrument used while placing the order.

For damaged, defective, missing, or wrong product claims that are approved after verification, the customer may choose a replacement or refund. A clear unboxing video is mandatory for verification.

Please Note – Refund is usually initiated within 3 business days from the date of receiving the request and authorisation of the refund. However, the customer’s issuing bank may take 5–7 working days to process the credit.

Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks and payment gateways.